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These General Terms and Conditions (hereafter "GTC") set out the legal terms that apply to use of J-ADORE BIO websites:,,,,be (hereafter "Website") as well as to concluded contracts between J-ADORE BIO and the Customer (hereafter "you" or "your"). Please read carefully and make sure that you understand them, before placing your order on the Website. Please note that by placing an order, you agree to be bound by these GTC. J-ADORE BIO may change or modify these GTC at any time, and your continued use following such change shall signify your agreement to be bound by the modified GTC. Please read the GTC and check back often. If you do not agree to any change to the GTC, then you must immediately stop using the Website.


J-ADORE BIO S.à r.l.-S
2B Porte de France,
L-4360 Esch sur Alzette,
RCSL: B212300

Article 1- Acceptance of the GTC

By accessing or using the Website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these GTC.
As the GTC are subject to change at any time, the applicable version is that in force and published on the Site on the date of the order.

Article 2- Order placement

You declare and certify that you have the legal capacity or authorization from your legal representative enabling you to place an order via the Website and to consume the products ordered.

All orders placed by you are subject to our acceptance. J-ADORE BIO reserve the right at all times and in sole discretion to refuse to accept an order for any reason and without liability to you.

After you have placed the order with J-ADORE BIO, you will receive an order acknowledgement by email with your order number and details of the products. This email is only an acknowledgement of receipt and is not an acceptance of your order. The acceptance of your order will not take place until you have been advised the products you have ordered are available and have been paid for in full including any applicable charges. No payment shall be considered to have been received until we have received payment in cleared funds.

Article 3- Price

All prices on the Website are quoted in euro (EUR) and zloty (PLN). They include VAT payable but exclude delivery charges, which are detailed separately. Please note that on all orders placed for delivery outside the Luxembourg it is the customer's responsibility to pay any import duties that may be applicable for deliveries within their own countries.

 J-ADORE BIO may change the prices on the Website at any time and without any notice. J-ADORE BIO try to ensure that all prices given on the site are correct. However, mistakes can occur. If we have quoted an incorrect price on the site and if the correct price is lower than that quoted, we will automatically assume that you wish to continue with your order. However if the correct price is higher than that originally quoted, we will contact you to ask if you still want to order the products.

Article 4- Delivery

The delivery times indicated on the Website are purely indicative. The delivery time is counted from the day of full payment of the price of the order. The products are delivered to the delivery address specified by the Customer.

Customer is solely responsible for the non-delivery or the delay of delivery due to an incomplete or erroneous address. The Customer assumes the responsibility of the order’s reception. 

Article 5- Payment process

Payments can be made by bank transfer, PayPal or VISA, American Express, MasterCard. Orders will be processed only after successful payment of the invoice.

The supplied products remain J-ADORE BIO property until the Customer has fully paid the order amount.

Article 6- Cancellation / Withdrawal

Customers have a right to cancel orders for items purchased from J-ADORE BIO Website within 14 days from the delivery. To cancel the order, Customer should provide J-ADORE BIO with notice by email to within these 14 days and order details in particular order number and delivery date.

Returns Procedure
-The products must not be opened, damaged and in condition suggesting their use;
-Items returned must be in their original package;
-The return number provided by J-ADORE BIO must appear clearly on the package (not on the products).
-In any event damaged, or used items will not be exchanged nor will a refund be made.
-Customers are responsible for the costs of returning the items to J-ADORE BIO unless delivered in error.
-Upon reception, J-ADORE BIO will contact the Customer in order to proceed with reimbursement of the payment related to the products concerned.

 The returns must be sent by post to the following address:

J-ADORE BIO SARL-S, St. Kwiatkowskiego 24, 55-011 Siechnice, Poland;

Article 7- Liability

Once a product has been received by the Customer, all risk of damage to or loss of the items bought by the Customer will pass to the Customer.

To the full extent allowed by law the Customer accepts and agrees that J-ADORE BIO shall not be liable to the Customer or to any other person for any loss or damage (including consequential or indirect loss or damage), loss of revenue or profits (howsoever described) whether direct or indirect howsoever caused and arising out of the Customer use of J-ADORE BIO Website and from any product the Customer uses.J-ADORE BIO assumes no responsibility for the conformity of the products ordered with the legislation and / or regulations in force in the country of delivery.

Article 8- Privacy Policy and Cookies

8.1 Collection, processing and use of personal data

In the context of contractual and pre-contractual relations, J-ADORE BIO deals with personal data relating to the Customer which may be useful or necessary for managing such relationships, preventing abuse or fraud. The Customer authorises J-ADORE BIO to carry out such processing of his/her data and acknowledges that J-ADORE BIO remains free to use the data in relation to the execution of the activity, and, in the absence of opposition, for marketing purposes. Personal data are collected when the Customer makes an order, when opens the account or when registers for the newsletter. When subscribing to the newsletter, the e-mail address is used for advertising purposes, until the Customer unsubscribes from the newsletter. Subject to legal and regulatory requirements, the collected personal data is not intended to be disclosed to third parties other than companies related to the activity of J-ADORE BIO, particularly subcontractors, about which the Customer can obtain an information upon request. The Customer has a right of access to the information concerning himself/herself, as well as a right of rectification of this information.

8.2 Cookies

Cookies are small text files that are saved by the Internet browser and are used to make the Internet globally easier to use, efficient and safe. Cookies do not harm the computer and do not contain viruses. The Client can avoid the installation of Cookies through the appropriate parameters within his software of navigation on the Internet. No personal data is collected through the Cookies. In particular, the Cookies record the choice of parameters, such as the order basket or the favourites list. In addition, J-ADORE BIO also uses Cookies for statistical purposes. J-ADORE BIO informs the Customere that by blocking the installation of Cookies, it is possible that the Customer will not be able to benefit from all the functionalities offered by J-ADORE BIO.

Article 9- Complaints

Complaints should be addressed by:
- email to; OR
- mail to  J-ADORE BIO S.à.r.l.-S, 2B Porte de France, L-4360 Esch-sur-Alzette, Luxembourg;

The Customer undertakes to examine the delivered items as soon as they are received. We assume no responsibility for any deterioration of the products after delivery. No further claims will be accepted after 24 hours of delivery. After this deadline, all deliveries will be considered in conformity with the order. To benefit from an exchange or a refund, the Customer must return the damaged or non-conforming products within 7 days of the complaint.

The returns must be sent by post to the following address:

J-ADORE BIO SARL-S, St. Kwiatkowskiego 24, 55-011 Siechnice, Poland;

After this deadline, the claim is considered as withdrawn and the delivery accepted. Returns must be made in accordance with the procedure described in Article 6.

Article 10- Jurisdiction and Applicable Law

The relationship between J-ADORE BIO and the Customer is subject to Luxembourg law. The courts of the Grand Duchy of Luxembourg shall be solely responsible for any dispute between the Client and J-ADORE BIO. In case of discrepancies between the French and the English text, the French text shall prevail.

Article 11- Severability Clause

If any provision regarding these GTC is invalid, the validity of the remaining provisions shall not be affected.

Updated as of 30 December 2017


J-ADORE BIO SARL-S ("We") are committed to protecting and respecting your privacy.

For the purpose of the amended law of 2 August 2002 on the protection of persons with regard to the processing of personal data (the "Act"), this privacy policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data, how we will treat it and the basis on which it will be disclosed to third parties. By visiting ("our site") and/or registering for the purchase and/or providing information about yourself you are accepting and consenting to the practices described in this policy.


We may collect and process the following data about you:

  • Information you give us. You may give us information about you by registering on our site or by corresponding with us by phone, e-mail or otherwise.
    • The information you give us may include your name, address, e-mail address and phone number.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit or visits from your IP address, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, some functions of the website may not be available if cookies are disabled.


We use information held about you in the following ways:

  • to tailor the content that we display to you;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer or other device used to access our site.
  • for system administration and to report aggregated statistical information about browsing patterns and actions which does not identify any individual;
  • to administer our site and for product development,
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • as part of our efforts to keep our site safe and secure;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.


We will not usually share your personal information with other third parties without your consent but may do so in the following situations:

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of J-ADORE BIO SARL-S, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
  • where we are requested to provide information by authorised third parties or regulatory or governmental agencies investigating illegal activities;
  • where we believe that an emergency, illegal activity or some other reasonable basis exists for notifying the relevant authority;
  • where we use sub-contractors to provide the service. Any such sub-contractor will only use your personal information for the purposes of providing services to us and will have no right to use your personal information for its own purposes;
  • We use third party payment processing services when you make payment through our site. We do not have access to any credit card or other financial information processed by the third party.


The data that we collect from you is stored only within the European Union ("EU"). By submitting your personal data, you agree to storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


We employ security measures to ensure that your personal information is kept secure.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of €5 to meet our costs in providing you with details of the information we hold about you.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. The date at the bottom of this page indicates when this privacy policy was last updated.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Version : 17 September 2017