For any information concerning your order on the eshop, contact us by e-mail via contact@jadorebio.com or by live chat, by clicking on the tab at the bottom right of your screen from Monday to Friday from 11 a.m. to 7 p.m.

Emilie and Thalia will be happy to help you! Contact us at contact@jadorebio.com.

Full cost details by country can be found on the Deliveries page.

For any order on the e-shop, you can track your order using the tracking number notified by email.

Depending on the progress of your order, it may still be possible for us to add or remove one or more items. Contact us as soon as possible at contact@jadorebio.com to request changes.

Depending on the progress of your order, it may be possible to cancel your order if we have not packed it yet. Contact us as soon as possible at contact@jadorebio.com to request it. Once packed or shipped, your order cannot be cancelled.

Yes ! If you are on vacation, you can simply add a comment to your order to let us know your return date. We will ship your order so that it arrives when you return :) or after a specific date.

We ship all orders from Luxembourg. If you are in a non-EU country, customs may be required locally. These must be covered by you and are non-refundable by us.

If a product is damaged upon delivery of your package, contact us by email at contact@jadorebio.com describing the damaged products and sharing photos with us. This must be done no later than the day after receipt of the package.

Our loyalty program works in-store and online. You get points for every purchase and you can redeem them for discounts in store or online.