HOW TO CONTACT CUSTOMER SERVICE?
For any information concerning your order on the eshop, contact us by e-mail via firstname.lastname@example.org or by live chat, by clicking on the tab at the bottom right of your screen from Monday to Friday from 11 a.m. to 7 p.m.
WHO CAN HELP ME WITH MY BEAUTY QUESTION?
Emilie and Thalia will be happy to help you! Contact us at email@example.com.
HOW MUCH IS SHIPPING ?
Full cost details by country can be found on the Deliveries page.
HOW CAN I TRACK MY ORDER?
For any order on the e-shop, you can track your order using the tracking number notified by email.
CAN I CHANGE MY ORDER?
Depending on the progress of your order, it may still be possible for us to add or remove one or more items. Contact us as soon as possible at firstname.lastname@example.org to request changes.
CAN I CANCEL MY ORDER?
Depending on the progress of your order, it may be possible to cancel your order if we have not packed it yet. Contact us as soon as possible at email@example.com to request it. Once packed or shipped, your order cannot be cancelled.
IS IT POSSIBLE TO DELAY THE DELIVERY OF MY ORDER?
Yes ! If you are on vacation, you can simply add a comment to your order to let us know your return date. We will ship your order so that it arrives when you return :) or after a specific date.
DO I HAVE TO PAY CUSTOMS FOR MY ORDER?
We ship all orders from Luxembourg. If you are in a non-EU country, customs may be required locally. These must be covered by you and are non-refundable by us.
WHAT IF I RECEIVED A BROKEN PRODUCT?
If a product is damaged upon delivery of your package, contact us by email at firstname.lastname@example.org describing the damaged products and sharing photos with us. This must be done no later than the day after receipt of the package.
HOW DOES THE J'ADORE BIO LOYALTY PROGRAM WORK?
Our loyalty program works in-store and online. You get points for every purchase and you can redeem them for discounts in store or online.