In the course of the delivery, your order will be completed, carefully packed by our team and then sent to the address indicated during the checkout.

Orders made on weekdays until 12:00 are generally dispatched on the same day. 

Delivery to Luxembourg

Orders to Luxembourg are shipped by Xpress Logistics. 

Delivery time	<60€	>60€
48 business hours	4.5€	Free!

 

International delivery

International delivery is done by UPS. 

Belgium, France, Germany - 4.5€ for orders between 40€ and 60€ and free for orders exceeding 60€. 9€ for orders below 40€. Delivery time is 1-3 days. 

Austria, Denmark, The Netherlands, United Kingdom - 5€ for orders below 60€ and free for orders exceeding 60€. Delivery time is 1-3 days. 

Andorra, Gibraltar, Italy, Ireland, Spain - 7€ for orders below 80€ and free for orders exceeding 80€.

Croatia, Estonia, Finland, Greece, Hungary, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden - 9€ for orders below 80€ and free for orders exceeding 80€.

Cyprus, Norway - shipping fee is 12.5€ for orders below 100€ and free for orders exceeding 100€.

Canada, Malta, United States - shipping fee is 20€ for orders below 125€ and free for orders exceeding 125€.

China, UAE, Hong Kong, Macao, Qatar, Saudi Arabia - shipping fee is 25€ for orders below 150€ and free for orders exceeding 150€.

Please note that any customs for non-EU countries are to be borne by the customer and will not be refunded.

The delivery times are indicative only and count after the expedition.

How we pack our orders?

We are committed to making all orders placed at J'adore bio as zero-waste as possible. We understand the impact of packaging waste on the environment and that is why we try to minimise our impact. We use the most eco-friendly packaging materials available. We select packaging that can be recycled and is biodegradable.

BOXES

Our boxes are made from recycled and recyclable cardboard! They are produced without glue or lamination which makes them fully biodegradable.

FILLERS

We use biodegradable corn-starch packing fillers to secure your gorgeous natural products inside the box. They are completely natural and non-toxic. You can dissolve them under water or compost in your garden! We love to see how they disappear under the water! 

LEAFLETS

J'adore bio leaflets are made from recycled paper that we order in a small family-led copy shop in Poland. We put a nice quote on reverse of our leaflet so that you can be creative - frame it, use it as a bookmark or something else.

SAMPLES

We add samples to all orders so that our customers can try different products available in our shop. If you do not wish to receive samples with your package - please put a comment when making an order so that we know that it is your preference. 

We hope you are happy with the way we pack our orders. We try to do our best and we still improve the way we do things! If you have any suggestions on what can we do better please contact us!

Returns

Please consult our Terms & Conditions.

LOST PACKAGES

If you never received your products, you have 30 days from the day you placed your order to notify us. 

All packages are sent with a tracking number. Tracking information is sent to the email address provided at checkout. If your tracking information indicates that your package was delivered but you never received it, please contact FedEx. We are not responsible for providing refunds if your tracking information indicates that your package was delivered.