Returns and exchanges
Return or exchange a product
You have 14 days from receipt of your order. Return it by post or directly in the boutique.
14 daysFrom receipt
IntactUnopened, original packaging
24 hTo report a damaged product
By post
Three steps
- 01
Let us know by email
Write to contact@jadorebio.com with your order number, the product or products concerned, the reason for the return and whether you would like an exchange or a refund.
- 02
Send your parcel
To the address below, using a tracked shipping method. Return costs are at your expense.
- 03
Exchange or refund
Once we receive your parcel, we contact you to arrange the exchange or the refund.
Return address
J’ADORE BIO
13, rue Beaumont
L-1219 Luxembourg
Luxembourg
Without a tracking number, no claim can be accepted.
In the boutique
Return or exchange in person
Orders placed online can be returned or exchanged in the boutique, Monday to Saturday, 10 am to 6:30 pm. Please bring your order number.
Conditions
For a return to be accepted
- Request sent within 14 days of receiving the order
- Product intact, unopened, in its original packaging
- Parcel sent with a tracking number
If an item is refused, we send it back to you at our expense. Details: terms and conditions of sale, article 6.
Damaged product
Report it within 24 hours
Write to us within 24 hours of delivery, with your order number and a photo of the product and the parcel. We will offer you an exchange or a refund.