Shipping policy
Last updated: 14.10.2026
These delivery terms supplement the general terms and conditions of sale of J-ADORE BIO S.à r.l.-S, 13, rue Beaumont, L-1219 Luxembourg.
Dispatch times
- Order placed Monday to Friday before 12 pm: shipped the same day.
- Order placed Monday to Thursday after 12 pm: shipped the next business day.
- Order placed from Friday after 12 pm to Sunday: shipped on Monday.
- Order placed on a public holiday: shipped the next business day.
During sales and promotional events, an additional delay may apply. The delivery times below are for information only and run from dispatch.
Delivery costs and times
Delivery by DPD. Costs are calculated on the order amount, VAT included.
- Luxembourg: €4.50; free from €60. Delivery within 48 business hours.
- Germany, Belgium, France: €9 up to €39.99; €4.50 from €40 to €59.99; free from €60. Delivery in 1 to 3 business days.
- Austria, Denmark, Monaco, Netherlands, San Marino: €5; free from €60. Delivery in 1 to 3 business days.
- Andorra, Spain, Gibraltar, Ireland, Italy: €7; free from €80.
- Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czechia: €9; free from €80.
- Cyprus, United Kingdom, Switzerland: €20; free from €200.
- Other destinations: €50.
Click & Collect
In-store pickup is free. Choose it at checkout: your order is ready within 1 hour at 13, rue Beaumont, L-1219 Luxembourg City, Monday to Saturday, 10 am to 6:30 pm. You receive an email as soon as it is ready.
Order tracking
Every parcel is sent with a tracking number, emailed to you on dispatch and visible in your customer account.
Postponed delivery
If you will be away, add your return date as an order note: we will ship so that the parcel arrives when you are back.
Customs duties
For any delivery outside the European Union, any customs duties and import taxes are payable by the recipient and are not refunded.
Lost or damaged parcel
A parcel not received must be reported to us within 30 days of the order. A damaged product must be reported to us within 24 hours of delivery, with the order number and a photo of the product and the parcel. See Article 4 and Article 9 of the general terms and conditions of sale.
Contact
contact@jadorebio.com · +352 621 435 555